Return Policy We accept returns within 3 days from the date of delivery, only under the specific conditions mentioned below: Damaged or Defective Product If you receive a product that is damaged, broken, leaking, or defective at the time of delivery: Please inform our Customer Support team immediately (within 24 hours of delivery). Share clear photos and an unboxing video for verification. After verification, we will either: Arrange a replacement product, or Process a full refund, as per your preference. The product must be returned in its original packaging along with all contents received in the shipment. Incorrect Product Delivered If you receive a product different from what you ordered: Notify our support team within 24 hours of delivery. Share images of the received item along with your Order ID. After verification, we will arrange a replacement or issue a refund. The product must be unused and returned in original packaging with all accompanying materials. Customer Support Contact For return requests, please contact: support@albasheerherbaldawakhana.com +91 93112 80873 Please do not send any product back without confirmation from our support team. Refund Policy Once your return request is approved and the product is received and inspected by our team: Refund will be initiated within 3 working days of confirmation. The refunded amount will be credited to your original payment method. Please note: It may take 7–15 working days for the amount to reflect in your bank account or card statement. Processing time may vary depending on your bank’s policies. Cancellation Policy AL BASHEER HERBAL DAWAKHANA Customers may request cancellation of their order before it has been dispatched from our warehouse. Before Dispatch Cancellation request must be sent as soon as possible after placing the order. Our team will verify the order status. If the order has not been shipped, it will be cancelled and a full refund will be processed to the original payment method. After Dispatch Once the order has been dispatched, cancellation requests will not be accepted. Customers may refer to our Return Policy if eligible. How to Request Cancellation To cancel your order, please contact us with your Order ID at: 📧 support@albasheerherbaldawakhana.com +91 93112 80873 Important Notes Orders placed during promotional offers or discounts may not be eligible for cancellation once processed. AL BASHEER HERBAL DAWAKHANA reserves the right to cancel any order due to: Incorrect pricing Stock unavailability Suspicious or fraudulent transactions Technical errors In such cases, customers will be informed and the full amount will be refunded. ⚠ Important Conditions AL BASHEER HERBAL DAWAKHANA reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on the website. In case of technical errors, pricing mistakes, or system glitches during order placement, we reserve the right to cancel or refuse the order at our discretion. We also reserve the right to reject or cancel any order without prior notice if deemed suspicious or non-compliant with our website policies.